Return & Refund Policy
Return & Refund Policy
At yuqido.shop, we want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.
14-Day Right of Withdrawal
Customers located within the European Union generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, subject to applicable consumer protection laws.
To exercise your right of withdrawal, please contact:
Your request should clearly state that you wish to withdraw from the purchase and should include your order information.
Return Eligibility
To qualify for a return, the product should:
- Be returned in its original condition
- Be unworn and unused
- Be free from stains, perfume, makeup, or other signs of use
- Include original tags where applicable
- Include original packaging where reasonably possible
We reserve the right to refuse or reduce a refund where returned products show signs of handling beyond what is reasonably necessary to inspect the product.
Non-Returnable Products
For hygiene, health, or other applicable reasons, certain products may not be eligible for return once opened, worn, or used.
Examples may include:
- Underwear
- Certain swimwear where hygiene protection has been removed
- Personalised or customised products
- Sealed hygiene-sensitive products after the seal has been removed
This does not affect your statutory rights relating to defective or incorrectly supplied products.
How to Request a Return
Before sending any item back, contact us at:
Please provide:
- Your order number
- Name used for the order
- Product you wish to return
- Reason for the return
- Photographs if the item is damaged, defective, or incorrect
Our customer service team will provide the applicable return instructions.
Please do not send products to an address that has not been confirmed by our customer service team.
Return Shipping Costs
Unless otherwise required by applicable law, return shipping costs for unwanted products are normally the responsibility of the customer.
If you receive an incorrect, damaged, or defective item and the issue is confirmed by us, we will provide an appropriate solution in accordance with applicable law.
Damaged or Incorrect Products
Please inspect your order after delivery.
If the item is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include photographs showing the issue.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another appropriate solution
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Processing times vary depending on your bank, card issuer, or payment provider.
After a refund has been issued by us, additional banking processing time may be required before the funds appear in your account.
Shipping Charges
Original shipping charges are non-refundable where permitted by applicable law.
However, standard outbound delivery charges may be refundable where required under applicable EU consumer protection rules following a valid withdrawal.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. You may still have applicable return or withdrawal rights after delivery.
Exchanges
If you need another size or style, please contact customer service.
Depending on product availability and circumstances, we may recommend returning the original product and placing a new order.
Contact
For all return and refund enquiries:
yuqido.shop
Email: BlacklerLemmonds832@gmail.com
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